Managed by the FaxBack Support Team
This article applies to NET SatisFAXtion 8.5, 8.6 and 8.7.

PROBLEM

Many areas are adopting local 10 digit dialing where you must dial the area code, then the number for local calls.
The Validation Editor can accomplish this task by adding a new Post Process rule. This document assumes that all number is a given areacode are to be dialed as 10 digits and all are local numbers. If you need to dial some as local and some as long distance, two post process rules must be created and the area code and prefix must be specified. (See Multi-Areacode or mixed areacode dialing below)

The Logic of the Validation Editor:

There are 4 basic rule types

1. Pre-Process Rules
  • A pre-process rule takes the fax number submitted to NET SatisFAXtion and removes anything that is not the "real" fax number, such as access codes, a 1 for long distance or any other charactor that is not a digit, # or *
  • This is done to strip the number string passed to the fax server and pass it through the next set of rules. The Dial Rules.

2. Dial Rules
  • Dial rules are designed to block certian number strings such as 911, 411, costly long distance area codes such as 900, 976 and numbers you wish to entirely block, by editing the "Never Dial These" rule
  • Dial rules also determine if a number is an international number and if it should be allowed
  • PBX Extensions can be defined so you may dail internally, without dialing the full number, allowing you to keep the dialing within your PBX

3. Block Rule
  • Enter the a number that should never be dialed under any circumstances, such as 911, 900, 976 etc.

4. Post-Process Rules
  • Post Process is where the number is re-assembled to be dialed properly through your phone system or PBX.
  • Local 10 digit dialing is defined here
  • Access digits to get an outside line are defined in the "and adding" field of each post process rule.
  • If you have a long distance carrier that requires dialing a special code to access, you can set this dial string either before or after the dialed number using a post process rule.

SOLUTION

Open the Validation Editor either from the Adminstration Programs Tools menu or from the Start Menu under the "NET SatisFAXtion" Program group
Validation_Editor_First_View.gif

Click the Add button and select the Post Process Rule

Validation_Add_a_new_post_process_rule.gif

Populate the Rule with your infomation for dialing a local 10 digit number based on your areacode. Keep in mind the minimum and maximum length of the number needs to be 10 in both cases. Remember the Pre-Process rule has stripped the extra digits. You will add these dialing digits as needed in this rule. This example shows "832" as the areacode. Use your areacode in place of it. Next add any access digits nessasary to dial the number as your phone system requires. Click Add Rule when finished.

Validation_Post_Process_Rule_Creation.gif

Next we need to add this new rule to the "Rule Evaluation and Flow" Do this by clicking on "Post Process (contains X rules) branch, then clicking on the Modify Node button.

Validation_Add_New_Rule_To_Tree.gif

Select your new rule and click the Add >> button, then click OK

Validation_Add_new_Post_Process_Rule2.gif

You can now validate your new rule by clicking on the Validate Button from the main Validation editor GUI. Enter the number in the box and click the Validate button. The number will be validated and show output on the right. The final output will be how that number will be dialed. Try several versions of this number by adding a 1 in front, or a 9,1 etc.

Validation_Test_Number.gif



Multi-Areacode or mixed areacode dialing

This is a common case where some numbers within the same areacode are long distance and some are local. In this case you will need to create two rules for the same areacode, but also add the prefix of a number with the areacode. This can cause a lot of entries, however is the only way to accomplish the task.
See Example below for local 10 digit dialing, then long distance dialing within the same areacode.

Multi_Validation_Create_Post_Process_Rule.gif

Take note the long distance rule within the same areacode rule also adds a 1 to the front of the number. (91) to the front

Multi_Validation_Add_91_to_the_front.gif

Add both rules to the Rule Evaluation and Flow. Do this by clicking on "Post Process (contains X rules) branch, then clicking on the Modify Node button.

Multi_Validation_Add_Rule_To_Tree.gif

Select your new rule and click the Add >> button, then click OK

Multi_Validation_Add_New_Rule.gif

Copyright © FaxBack, Inc.