Managed by the FaxBack Support Team
This article applies to all versions of the NET SatisFAXtion Fax ATA Connector.


Faxes submitted from a fax machine connected to an ATA device fail with error 30057: "Failed SQL save file".
This error can be observed from the Fax ATA Connector Administration program in the Account Activity Log.

ATA Manager - Activity Log Failure .PNG


The CSID of the submitting fax machine contains Non-ASCII text characters, e.g., Null characters in the CSID string will cause this failure.


Replace the Non-ASCII text in the machine's CSID with valid ASCII text characters. You may need to reference your fax machine's instruction manual for the steps to perform this modification.

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