Managed by the FaxBack Support Team
This article applies to NET SatisFAXtion server side document conversion
Adobe Reader 9.x, 10.x

PROBLEM

Conversion fails with specific .pdf's. The document tries to auto print via a Java script when it's opened.

AdobeJavaError01.PNG

CAUSE

Java Script Attached in the .pdf is bringing up the Print Window and causing the conversion process to fail.

SOLUTION

Turning off Java Script in Adobe Reader, This has been tested on both Adobe Reader 9 and X. You will need to turn of JavaScript by going to Edit>Preferences and unchecking Enable Acrobat JavaScript.

AdobeJavaError.PNG

Copyright © FaxBack, Inc.