Managed by the FaxBack Support Team
This article applies to:
NET SatisFAXtion version 8.7.6001.571 only
Client installation
OS: Windows 7 64-bit and Office 2010 only


PROBLEM

  • The client installation fails in a client computer running Windows 7 64-bit and Office 2010

CAUSE

  • There are changes in Windows 7 64-bit and Office 2010 that were not present when the 8.7.6001.571 client installation program was created.

SOLUTION

  • Here are the instructions to update the Client install file for version 8.7.6001.571/.572

  1. Remove all remnants from the client machine as per below
    1. Uninstall the client software from the client system
    2. Client machine removal: make sure when you do the uninstall, you get rid of the faxback or net satisfaxtion folders in the program files and remove the hive called FaxBack in the HKLM\software\WOW6432Node hive.
    3. Download this file to the server and save it in the c:\program files(x86)\Net SatisFAXtion\wwwroot\downloads folder on the server

http://download.faxback.com/temp/supporttools/NS-Client%20Suite%202010%20Download.msi
  1. Open a command prompt
    1. Navigate to the c:\program files(x86)\Net SatisFAXtiion\ folder
    2. Run “config /patch”
    3. Reinstall the client from the LaunchPad

Copyright © FaxBack, Inc.