Managed by the FaxBack Support Team
This article applies to NET SatisFAXtion 8.5.

SOLUTION


This article applies to Exchange 2000 and 2003.

If your organization uses Exchange as their Mail Transport Agent, it is required to configure an SMTP Connector to route mail messages to the NET SatisFAXtion SMTP Gateway.

Information needed prior to performing this set up:
  • The IP Address of the NET SatisFAXtion server. This should be a static IP address. The fax server should not be using DHCP.
  • Choose an SMTP Domain Name to use to route mail to the fax server. It should be unique. Choose something that is recognizable as the domain used by the fax server. A good choice would be your company's normal email domain with a "fax." in front of it. For instance fax.company.com.
    This will be the "This Machines Fully Qualified Domain Name" from SMTP Gateway Setup on the fax server (see screenshot below).

Prior to performing this set up (8.6 and older):
  • Install the SMTP Gateway on the fax server. Use the IP address of your Exchange server as the Outbound (SMTP) E-mail Server, and the SMTP Domain Name from above as "This Machines Fully Qualified Domain Name."

Version 9.0 and newer

fax_example_com.jpg
Version 8.6 and older
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1. Review Existing SMTP Connectors
If you have no other SMTP Connectors, proceed to step 2.

Right click on the first existing SMTP Connector, and choose Properties. Go to the Address Space tab and note what appears in the Address and Cost columns. If Address is * and Cost is 1 then you will need to increase the cost of that Connector. To do that, click the Modify button and change the Cost to 10.

Repeat this step for all SMTP Connectors you might have.

2. Add the SMTP Connector
Open the Microsoft Exchange System Manager and add a new SMTP Connector by right-clicking on Connectors and going to New > SMTP Connector.

3. General Tab
Enter a name for this connector. This will only be used for display purposes from within the Exchange System Manager. It has no impact on functionality.

Select the “Forward all mail through this connector to the following smart hosts” option. Enter the IP Address of your Fax Server, enclosed in square brackets like so: [198.107.40.74].
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Click on the “Add” button to add a local bridgehead. Select the default SMTP virtual server for the bridgehead.
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You are now done with this tab:
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4. Address Space Tab
Select the “Address Space” tab. Click on the “Add” button to add a new address space.

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Choose an address type of SMTP.

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Enter the fax server's SMTP Domain Name that you have chosen in the “E-mail Domain” field.
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Check the “Allow messages to be relayed to these domains” option.

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You are now done with this tab.

5. Advanced Tab
Select the “Advanced” tab. Check the “Send HELO instead of EHLO” option.

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You are now done with this tab.

Click “OK” to add the new SMTP connector.

6. Disable Out of Office and Auto Replies and Word Wrap
Out of Office and automatic replies shouldn't be sent in response to inbound faxes.

Locate the Global Settings folder, expand it, and right-click on the Internet Message Formats. Select New > Domain...

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Enter a name for this domain message format object. This will only be used for display purposes from within the Exchange System Manager. It has no impact on functionality.

Enter your fax server's SMTP Domain Name in the "SMTP domain" field.

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You are done with this tab. Change to the "Advanced" tab.

Make sure the following settings are NOT checked:
  • Allow out of office responses
  • Allow automatic replies
  • Allow automatic forward

Also, to allow cover pages to wrap text properly, change Message text word wrap to "use at column" and set that to "0".

Exchange200312.gif

You are done with this step.

7. Disable the Intelligent Message Filter for Inbound Faxes
Inbound faxes shouldn't be filtered by Exchange's Intelligent Message Filter (IMF).

Locate the Global Settings folder, expand it, and right-click on Message Delivery, and select Properties.

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Change to the Connection Filtering tab and click on Accept...

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This will open a list of IPs that will be accepted by the Exchange server and not processed by the Intelligent Message Filter.
Click Add...

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Under "Single IP Address" enter the IP address of your NET SatisFAXtion server.

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Click OK here, on the Accept List window, and finally on the Message Delivery Options window. You are now done with this step.



You have now completed the installation of the SMTP connector.

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