Managed by the FaxBack Support Team
This article applies to NET SatisFAXtion 8.5 through 8.7 for the Windows 7 and Windows Server 2008 Operating Systems.

PROBLEM

Net SatisFAXtion document conversion fails to convert Jpeg attachments on Windows 2008 servers

For XP, 2003 Click Here

CAUSE

The default Jpeg viewer used by Windows 2008 cannot be used by the Net SatisFAXtion print driver

SOLUTION

Modify the values list for the registry setting "ImageFileExtensions" at HKLM\Software\Wow6432Node\FaxBack\CASDrive by adding the ".jpg;" value to the end of the list after ".tiff;".

Note that this only applies to .jpeg attachments. It is not applicable to other file types which will continue to use the standard method of opening the file in the application associated with the particular file type (i.e, Word docs will be opened in Word, etc.).


Jpeg Conversion.PNG


After making this modification, reload the NET SatisFAXtion fax server to make the change effective.

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