Managed by the FaxBack Support Team
This article applies to NET SatisFAXtion 8.5.

PROBLEM

How do I created high quality audio on my voice server

CAUSE


SOLUTION

Using a Windows PC equipped with a microphone, you should record files in the Dialogic “VOX” format at a sample rate of 8000 mono.
Below are instructions using a freely downloadable utility called WavePad. There are a variety of other sound utilities that will work equally well:
Install WavePad from www.nch.com.au/wavepad
Configure WavePad for your microphone and test the sound quality.

Click the red “record” button

Select a sample rate of 8000 and Mono
After recording your prompt, when you go to save and select “Dialogic VOX (*.vox)” from the drop-down menu

Select Dialogic ADPCM, a sample rate of 8000 and Mono channels.
You have now created high-quality audio files that can be copied directly to the Voice Server.

Copyright © FaxBack, Inc.