Managed by the FaxBack Support Team
This article applies to NET SatisFAXtion 6.5x though 8.5.

PROBLEM

One problem example might be: A document is ordered from the voice server and the user does not receive the fax.

When encountering problems submitting faxes from the Ascii Packet Server, (Clarity Voice Server API) tracking what happens in the order packets can be a valuable tool to locate a problem. Set a registry setting that will save the completed order packets in a directory. In those packets you will find a section [Logging]. You can then read the Logging section for errors.

Example completed order packet

[OrderPacket]
From=FaxBack, Inc.
FaxNumber=503-614-5399
To=Joe Smith
Subject=Just a test
File1=p:\personal\mikel\b.tif
[Logging]
FaxStatusNum=0
FaxStatus=Ok
PortUsed=Fax13
ScheduledTime=05/21/2000 15:29:08
SubmitTime=05/21/2000 15:29:08
StartTime=05/21/2000 15:29:08
ReceiverCSID=503 614 5399
ConnectionTime=135
NumberOfErrors=0
Retries=0
SenderCSID=


Extension
State
Type
Description
S
New
FOD Single-call
This is a single call order packet.
T
New
FOD Two-call
This is a normal packet that is created by a two-call FaxBack Call Path or by another application. Any external applications that are submitting packets to FaxServer should also use this extension.
@
Active
FOD
This is an active Fax packet. The fax is currently being sent or waiting for a fax retry.
P
Completed
FOD
This is a completed Fax packet. This packet will only exist if the FaxServer is configured with a completion directory to save packets. It will be located in the completion directory, not the order directory.


SOLUTION


Create a directory called "Finished" under C:\FaxBack\FaxServr\Orders. [C:\FaxBack\FaxServr\Orders\Finished]

Go to the registry at [HKEY_LOCAL_MACHINE\SOFTWARE\FaxBack\ASCIIPacketServer] and enter a new string value called "CompletionDir" Set it's value data to the exact path of the Finished directory.

Example:

[HKEY_LOCAL_MACHINE\SOFTWARE\FaxBack\ASCIIPacketServer]
"CompletionDir" = "C:\FaxBack\FaxServr\Orders\Finished"


Reload the Fax Server as this is a load time setting. The Fax Server will read this new setting when it loads the next time.

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