Managed by the FaxBack Support Team
See also Routing Inbound Faxes

Enabling DTMF Digit Collection

Each type of fax device has its own method for enabling DTMF collection. Refer to the section specific to your device.

AudioCodes MediaPack MP114 / MP118

In order to enable DTMF collection for AudioCodes MediaPack gateways, a simple configuration change must be made.
Log in to the MediaPack’s web interface. The default user name is “Admin” and password is “Admin.” The administrator may have changed these defaults.
Navigate to Protocol Management ► Endpoint Settings ► Automatic Dialing
Change the Auto Dial Status for all ports to “Hotline.”
Click Submit.
MP114_-_Hotline.png
Be sure to click the burn_reg.gif Burn button at the top of the page to make the changes permanent.
When the MediaPack receives a call it will now play a second dial tone. The PBX or phone switch will deliver DTMF tones, and the call will ring through to the fax server. If you make this change, and hear dial tone after you call a fax extension, then the PBX is not delivering DTMF.

Dialogic Brooktrout Fax Cards

Use the DTMF Setup utility to enable DTMF collection. DTMF Setup can be found in Start ► Programs ► NET SatisFAXtion ► Extended Server Settings. Click Fax Port Settings, then Launch DTMF Setup. Set the number of DTMF Tones your phone switch is passing. Commonly this is the last 4 digits of the DID numbers assigned to your inbound fax users. Also included is a setting for no dial tone for outbound calls, should your PBX not provide dial tone on the line.

Dialogic Eicon Diva Server

Each port’s init_string in the Class1 registry must have #CID=5 appended.

Mainpine Rockforce / IQ Express

Use the DTMF Setup utility to enable DTMF collection. DTMF Setup can be found in Start ► Programs ► NET SatisFAXtion ► Extended Server Settings. Click Fax Port Settings, then Launch DTMF Setup.
DTMF_Setup_-_Class_1.gif
Set the number of DTMF Tones your phone switch is passing. Commonly this is the last 4 digits of the DID numbers assigned to your inbound fax users. Also included is a setting for no dial tone for outbound calls, should your PBX not provide dial tone on the line.

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