Managed by the FaxBack Support Team
This article applies to the NET SatisFAXtion 8.7 Server
OS: Windows 2003, Windows XP


PROBLEM

Inbound calls to Brooktrout DID ports in the TR-114 series of multi-modem cards do not complete handshaking.

CAUSE

JBIG compression is enabled.

SOLUTION

Disable JBIG compression by setting the eff_pt_caps option in the btcall.cfg file to zero and reload the NetSat server.

The btcall.cfg file is located in the BFax folder under the NetSat installation folder. The default path is: C:\Program Files\NET SatisFAXtion\Bfax. This is a plain ascii text file and is opened and modified in notepad.

Eff_Pt_Caps.PNG
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Keywords: DID, Brooktrout, JBIG

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