Managed by the FaxBack Support Team
This article applies to NET SatisFAXtion 8.5.

PROBLEM

Sending a fax with cover text in the message body causes an error 4142 - Invalid cover template or message type
Version 8.5x of the fax server and gateway can cause this 4142 error when the email sender is using HTML as the message type.

CAUSE

Cover page assigned to the user is not a valid RTF Cover template.

SOLUTION

Cover pages must be in RTF Format. Word docs, (.doc) PDF's etc. will not wok.

For Version 8.5x ONLY
- Stop the email gateway service
- Replace the gateways CASPost.dll with the attached dll (C:\Program Files\NET SatisFAXtion\SMTP Gateway - or .\POP3 Gateway)
- Start the email gateway service


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