Managed by the FaxBack Support Team
This article applies to NET SatisFAXtion 8.5.

PROBLEM

When logging onto the fax server as a new or different user, than was used to install the software, launching the Administration program yields the following error: (This includes client machine installations of the Administration program)
AdminReinstall.gif

CAUSE

The Administration program uses registry settings to store personal preferences for how the Administration program is configured in the HKEY_CURRENT_USER\SOFTWARE\FaxBack section of the registry. Without this information present, Administration cannot load.

SOLUTION

As the user experiencing the error, create the required registry files. This can be done by importing this registry file:

This will initialize Administration for that user account.

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