Managed by the FaxBack Support Team
This article applies to NET SatisFAXtion 8.5.

PROBLEM

After upgrading to Version 8.5 of the fax server, and using a TR-114 based Brooktrout fax card, the server loading stops at the Fax Hardware Communication Driver with Bt_man Initialization required by loader.

BT_Man.gif

CAUSE

For some reason, the btcall.cfg file was not updated with the new firmware file names, or the paths to the firmware files are incorrect.

SOLUTION

Modify your btcall.cfg to correct the firmware files.

- Go to (typical installation path) C:\Program Files\NET SatisFAXtion\Bfax
- Open btcall.cfg with notepad

Change the following filenames.

FROM
firmware c:\PROGRA~1\NETSAT~1\bfax\v202-164.pex
firmware_2m c:\PROGRA~1\NETSAT~1\bfax\v219-2m.pex

To
firmware c:\PROGRA~1\NETSAT~1\bfax\v21e-164.pex
firmware_2m c:\PROGRA~1\NETSAT~1\bfax\v21e-2m.pex

Save this file and restart the fax server service.

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