Error - Client Suite installation - Invalid URI

This article applies to NET SatisFAXtion 8.5.

PROBLEM

During the installation of the Client Suite, at looking up a user, the error "Invalid URI: The format of the URI could not be determined" occurs

InvalidURL.gif

CAUSE

The installer used the IP address of the fax server to get to the launch pad website, instead of the fax servers machine name.
Examples:
Bad = http://10.0.0.56
Good = http://faxservername

SOLUTION

Uninstall the Client Suite from Add/Remove Programs
Go to the Launch Pad website using the servers machine name to open the website.
Download the NS-ClientSuite.msi to the local machine.
Run the installation again.