Managed by the FaxBack Support Team
This article applies to NET SatisFAXtion 8.5.


During the installation of the Client Suite, at looking up a user, the error "Invalid URI: The format of the URI could not be determined" occurs



The installer used the IP address of the fax server to get to the launch pad website, instead of the fax servers machine name.
Bad =
Good = http://faxservername


Uninstall the Client Suite from Add/Remove Programs
Go to the Launch Pad website using the servers machine name to open the website.
Download the NS-ClientSuite.msi to the local machine.
Run the installation again.

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