Managed by the FaxBack Support Team
This article applies to NET SatisFAXtion 8.6.

PROBLEM

The Workflow service fails to load with the error "Root element is missing" when loading the NET SatisFAXtion service.

CAUSE

This problem is caused due to a bug in Microsoft .NET that will empty the contents of a file when attempting to save.

SOLUTION


Unload the NET SatisFAXtion service.

Download the attached ZIP file and expand the file into the installed directory

Edit the Workflowservicecfg.xml file and change the
<base_path>C:\Program Files\NET SatisFAXtion\PublishedWorkflows</base_path> to be the directory where NET SatisFAXtion is installed.

Load the NET Satisfaxtion service.

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