Managed by the FaxBack Support Team
This article applies to NET SatisFAXtion 8.5.


After clicking ‘Attach to email’ or clicking the Fax button in outlook to launch a new fax message, a warning message is displayed, letting the user know outlook was unable to open the send fax form and will use the MAPI interface instead.

Dialog Title
NET SatisFAXtion Outlook Extension

Error text
Unable to initialize form or Unable to automate Outlook to create a new fax message.

The MAPI interface will be used instead. Some fax features will not be available.


Unknown at this time. Outlook will not open the form, but will open the dialog without the fax options form


It is possible that an uninstall of MS Office and Re-Install may solve this.


Turn off the Fax Send Form

Outlook 2003 - 2007
From Outlook, click on the Tools menu option -> Options - NET SatisFAXtion Tab
Uncheck Send faxes with the NET SatisFAXtion Fax Send form.
Click Apply, and OK

Outlook 2000 - 2002 (XP)
Modify FormExtension.xml

This will be in the Users Documents and Settings folder.

C:\Documents and Settings\[UserName.Domain]\FaxBack\Client Suite\FormExtension.xml

Open FormExtension.xml in notepad. Change the following value of 1 to a 0 (zero)


Change to:


Save your changes.
Close Outlook
Open Outlook

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