Managed by the FaxBack Support Team
This article applies to NET SatisFAXtion 8.5.

PROBLEM

The only affected version for this error is 8.0.3214.824

Error installing the Client Suite - Gateway/Installed Exception: Object reference not set to an instance of an object.

gatewayexception.gif

CAUSE

A utility called by the installer to check for an email gateway installation, before allowing the Client Suite to be installed, did not find the proper gateway information in GatewaysDirectory.xml on the fax server. The look-up did not catch this exception so the installer exits.

SOLUTION

This look-up has been corrected and will be part of the next release. For version 8.0.3214.824 follow the instructions below carefully.

NET SatisFAXtion Fax Server Side:
- Rename or delete the old installer, C:\Program Files\NET SatisFAXtion\wwwroot\Downloads\NS-ClientSuite.msi to NS-ClientSuite.msi.old
- Download the NS-ClientSuite.msi (bottom of this document) to C:\Program Files\NET SatisFAXtion\wwwroot\Downloads\
- Click Start - Run and type CMD - Click Ok
Type without shown quotes
- type "CD\" - hit Enter
- type "CD\Program Files\NET SatisFAXtion" - hit Enter
- type "config /patch - This will update the newer NS-ClientSuite.msi with your servers Product Key and configuration information (you will be prompted to stop and restart Fax Server)
- type "exit" - hit Enter

Client (Workstation) Side:
- Delete the old downloaded NS-ClientSuite.msi from the workstation.
- Open Internet Explorer and download the now, updated new NS-ClientSuite.msi to the workstations hard drive
- Run the new NS-ClientSuite.msi
Download NS-ClientSuite.msi by doing a right click and save as ->

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