Managed by the FaxBack Support Team
This article applies to NET SatisFAXtion 8.5.

PROBLEM

Submitting an attachment to fax, via email or the FAXability client an error 4648 or 1228H is returned.

CAUSE

This error can occur when sending an attached file type that does not have that applicaion installed on the fax server

Example:
Submitting a pdf and the Fax Server does not have Acrobat Reader installed. Document conversion does not have a program available to open the attached document with.

SOLUTION

Install the application for the file type being sent to the Fax Server to be faxed.
If you are submitting PDF Attachments, make sure that Acrobat Reader is installed on the fax server.

Copyright © FaxBack, Inc.