Managed by the FaxBack Support Team
This article applies to NET SatisFAXtion 8.5.

PROBLEM

Printing to the FAXability printer appears to do nothing.
There are no installation error or any other symptoms.

Some applications that print to FAXability, error with "the handle is invalid"

We are still in the process of researching this problem. This is the information we have so far.

CAUSE

The late 2008 Video Card driver has been known to cause this issue.

Driver version 6.14.11.7805
Driver date: 9/12/2008

Affected NVidia card models
  • Nvidia Quadro NVS 290
  • NVidia, Quadro FX 570, 256MB, dual DVI Graphics card.
  • Nvidia, Gforce 9300 Series

SOLUTION

We are not clear yet on the exact date or version of the video driver, but have narrowed it to a date, late in 2008. Drives from 2007 and 2009 seem to work fine.

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