Managed by the FaxBack Support Team
This article applies to NET SatisFAXtion 8.5.

PROBLEM

The Fax Server will stop loading at Message Server with the following error in the Module Output window

CASDrive.dll
Version 8.0.2949.856
Copyright (c) 1997-2005 FaxBack Inc.
All rights reserved.


Linked to EMEnroll.dll
Linked to Router.dll
Please wait........................
System.NullReferenceException: Object reference not set to an instance
of an object. at FaxBack.WIN32_MODULE.call_init_overlay(UInt32 init_overlay,
DisplayProc display_proc, UInt32 app_data, String cmd_line)
at FaxBack.LOADER_WIN32.init_overlay(String cmd_line)

CAUSE

Corrupt file(s) do to an abrupt system shutdown due to a power outage, disk drive problems, etc.

SOLUTION

A few possibilities are:

The file "Validate.rul" has become corrupt.
Replace from the following link:
http://notes.faxback.com/knowledgebase.nsf/27ecd0abb04d4d3e88256ec10062b%20a00/91e1d1ad0ebd3d7a88256ec300671837?OpenDocument


Corruption in Data and Queues folder
Rename and create new empty data and queues folders based on the following link
http://notes.faxback.com/knowledgebase.nsf/27ecd0abb04d4d3e88256ec10062b%20a00/f1051de76cd5c3fc8825711700708ef9?OpenDocument

Copyright © FaxBack, Inc.