Managed by the FaxBack Support Team
This article applies to NET SatisFAXtion 8.5.

PROBLEM

The outbox in Administration piles up with fax notifications, collecting hundreds or thousands of fax delivery and non-delivery notifications.
This most commonly occurs when using FAXability as the fax client to the fax server.

CAUSE

The FAXability users are printing to the FAXability driver and sending faxes, but are not actually logging onto the FAXability Client. When logged on they can get and see the delivery and non-delivery notifications to see if the fax they just sent was successful or not, and why it was not successful, should it fail.

SOLUTION

Double click the FAXability program on the users desktop. Once it is actually logged onto the fax server, it will grab all the notifications of faxes they have sent, from the outbox of the fax server

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