Managed by the FaxBack Support Team
This article applies to NET SatisFAXtion 8.5.

PROBLEM

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Note: Error can also be Server Query Failed or General Failure to Establish a Connection
Issue: MicroSoft's Windows XP Service Pack 2, Faxability clients cannot logon to the NET SatisFAXtion Server.

SOLUTION

Add the mshta.exe as an exception to the Firewall

Steps:
1. Right Click on Local Area Connection. Select Properties
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2. Click on the Advanced Tab Select Settings
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3.Select Exceptions and click the Add Program.... Button
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4.Browse to mshta (C:\Windows\System32)
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5.Click on mshta and click OK
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6.You should see it added now click OK
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7.Make sure mshta is checked and click OK
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8. Log On to the FAXability Client

Explanation: MicroSof'ts Service Pack 2 enables a firewall that disables Faxability's ability to communicate. Faxability uses MicroSoft's application Microsoft Hypertext Application program (mshta) to run. Adding it in allows Faxability to communicate to the NET SatisFAXtion Server.

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