Managed by the FaxBack Support Team
This article applies to NET SatisFAXtion 8.5.

PROBLEM

Groups are used to send a copy of an inbound fax to everyone in a group. Autoprint is setup to Print the inbound fax to a given network printer. The problem is, when there are multiple users in a group that is also configured to autoprint, a copy is printed for each user in that group.

CAUSE

Group Autoprint is desinged to print a copy of a fax for each user in that group

SOLUTION

Setup 2 groups for each inbound routed fax. One group will have the users that faxes will be forwarded to, the other will do the autoprinting.

EXAMPLE:

Engineering Routing Group1 - (Setup only a routing method - DO NOT SETUP AUTOPRINT)
Engineering User1
Engineering User2
Engineering User3

Engineering Autoprint Group1 - (Setup Autoprint only, not a routing method)
Engineering User1




Sales Routing Group1 - (Setup only a routing method - DO NOT SETUP AUTOPRINT)
Sales User1
Sales User2
Sales User3

Sales Autoprint Group1 - (Setup Autoprint only, not a routing method)
Sales User1



Sales Routing Group2 - (Setup only a routing method - DO NOT SETUP AUTOPRINT)
Sales User4
Sales User5
Sales User6
Sales Autoprint Group2 - (Setup Autoprint only, not a routing method)
Sales User4

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