Managed by the FaxBack Support Team
This article applies to NET SatisFAXtion 8.5.

PROBLEM

NetSatisFAXtion.exe Handles increase continuously when installed on a Windows SBS 2000/2003
This is a Microsoft bug. Microsoft Hotfix attached below

To Verify this problem exists on your system, run the following test.
Bring up the Task Manager and click on the Processes tab
Select the "View" menu option - select "Select Columns"
Check Handle Count and click OK
Watch the handle count for the process "NetSatisFAXtion.exe" If it grows at the rate of about 4 handles every 5 seconds, and continues this pattern, it is likely the server is showing this problem. A normal range for a 4 port system, with very few users is between 1400 and 1600 handles. This will fluctuate during actual use of the server, so this is best done while the server is idle. (i.e. no fax traffic)
Watch this for at least 30 minutes. If it grows by about 1400 handles, the leak is there. Over a few days, this can grow to 80,000 or more handles. If your server has been running for several days and is this high already, then it has this handle leak problem.

SQLLeak.gif

CAUSE

Handles are not closed during a log-off from the MSDE SQL Server

SOLUTION


Download SQL2000-KB884856-v8.00.0977-x86-ENU.exe


Run SQL2000-KB884856-v8.00.0977-x86-ENU.exe to Expand the installation. The installation will automatically start once it is expanded.
On the screen labeled Instances to Update, uncheck SBSMONITORING (SP#) DO NOT UPDATE any other instance other than NETSATISFAXTION

SQLLeak02.gif

Make sure that NETSATISFAXTION (SP3) is checked. Click Next
Leave the defaults of All Windows and Windows Authentication and click next

SQLLeak03.gif

Let the install process run. A reboot is required at the end.SQLLeak04.gif

After a reboot, the handle leak problem will be solved.

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